Transport department Internship

City Of Johannesburg: Internship: Department of Transport is an equal opportunity, affirmative action employer with clear employment equity targets. It is our intention to promote representivity (race, gender and disability) in the Department through the filling of these posts. Candidates with disabilities and those residing in deep rural areas and farms are encouraged to apply.

The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months

Department: Transport
Branch: Marketing and Communication
Designation: Internship: Customer Care Agent
Remuneration: (Qualification completed with min 360 credits): R9 531,54 pm (Basic Salary, no benefits)
Location: Old Mutual Building, 75 Helen Joseph Street

Minimum Requirements: City Of Johannesburg: Internship

• Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business
  Administration or NQF level 6 qualification.
• Only City of Joburg residents will be considered.
  Primary Function:
  Provide highly proficient and efficient customer service that satisfies customer
  requirements and expectations, producing first contact resolutions while upholding
  quality and consistency in service delivery.

Key Learning Areas: City Of Johannesburg: Internship

• Provide customers with accurate information about products and services offered by the
  company and maintain records of customer interactions.
• Provide high quality and professional query resolution that ensures customers satisfaction;
• Manage customer complaints in line with applicable standard operating procedures;
• Build and improve relationships with customers to enhance loyalty, communication internal
  and external functioning of Rea Vaya, resulting in increase profitability;
• Executing effecting stakeholders relations management in line with applicable policies and
  standard operating procedures;
• Ensure timeous and accurate reporting of customer care related activities;

Leading Competencies:

• Customer Services Orientation skills;
• Listening skills;
• Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
• Customer complaints and resolutions skills;
• Good coordination and Organising skills;
• Good communication skills (verbal, listening and written).
  Core Learning Competencies:
• Knowledge of customer complaints and resolution methodologies, process, procedures and
  systems.
• Knowledge of local government environment;
• Records administration related knowledge;
• Attention to detail;
• Initiative and proactiveness.

Please take note that only online applications will be considered. Please apply
by using the following link below:

https://share-eu1.hsforms.com/1JY2qkjrVQiSCswfER_ee1gew554