What will you do?

Santam PLCC has position available for a Client Service Consultant who will be based in Parktown. To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

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Key Responsibilities: Client Service Consultant

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity.

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QUALIFICATIONS AND EXPERIENCE

• Matric certificate or equivalent qualification
• FAIS compliant (30 credits NQF level 4)
• Experience in short term insurance
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Computer literate
• Willing to work shifts
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement

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Competencies: Client Service Consultant

• Analytical thinking
• Information seeking
• Drive for results
• Initiative
• Emotional self-control
• Customer service orientation

Skills

• Computer literate (MS Office package)
• Client service oriented
• Negotiation skills
• Deadline and results-driven

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Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

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How To Apply?

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