Customer Service Agent
FlySaFair
RESPONSIBILITIES: Customer Service Agent
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
SEE ALSO: Coca-Cola:In Service Trainee Processing
REQUIREMENTS
- Grade 12;
- Airport experience and ticket sales within an aviation concern;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Conflict resolution skills.
SEE ALSO: FlySaFair-Graduate Engineer
PERSONAL ATTRIBUTES: Customer Service Agent
- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer-focused and service-orientated.
SEE ALSO: Coca Cola- Unemployed Learner: Human Resources
APPLICATION GUIDELINE: Customer Service Agent
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right
* Not to proceed with this vacancy
* To appoint the selected candidates based on its operational requirements.
- Reference number – JHB000882
Join The FlySafair Team
At FlySafair, we make it our mission to unite people with who and what they love while providing a low fare, hassle-free, and on-time experience; none of which, we as a company could do without the great people that work here, who have a passion for what they do and a love for flying. Working together as a team, we will become South Africa’s favourite airline.
SEE ALSO: Coca-Cola-InService Trainee Quality Assurance
How To Apply?
Click Here