CAREERS

Customer Service Agent

FlySaFair

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base in OR Tambo International Airport.  The successful applicant will report to the Manager: Base Airport.
 SEE ALSO: FlySaFair-Groups Agent

RESPONSIBILITIES: Customer Service Agent

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.

SEE ALSO: Coca-Cola:In Service Trainee Processing

REQUIREMENTS

  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.

SEE ALSO: FlySaFair-Graduate Engineer

PERSONAL ATTRIBUTES: Customer Service Agent

  • Punctual;
  • High degree of patience and assertiveness;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer-focused and service-orientated.

SEE ALSO: Coca Cola- Unemployed Learner: Human Resources

APPLICATION GUIDELINE: Customer Service Agent

  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right

* Not to proceed with this vacancy
* To appoint the selected candidates based on its operational requirements.

  • Reference number – JHB000882

Join The FlySafair Team

At FlySafair, we make it our mission to unite people with who and what they love while providing a low fare, hassle-free, and on-time experience; none of which, we as a company could do without the great people that work here, who have a passion for what they do and a love for flying. Working together as a team, we will become South Africa’s favourite airline.

SEE ALSO: Coca-Cola-InService Trainee Quality Assurance

How To Apply?

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