Post 1: Direct Sales Agent
Position summary
Industry: Call Centre Industry
Job category: Call Centre and Telesales
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction: Tracker: Various Posts
Tracker requires the services of a Direct Sales Agents at their Head office based in Johannesburg. The candidate will be required to ensure Customer Service Standards are maintained and reach sales targets whilst working in a highly pressurised environment. We require a diligent, committed and hard-working individual, who can be a part of a highly motivated team.
Job description
- Upselling /cross selling products
- Meet and exceed the sales quotas
- Maintain contact and build lasting relationships with customers
- Make sales calls and contact both potential and existing customers
- Keep records of all interactions with customers
- Keep abreast of the latest market trends and remain updated on product knowledge
- Development of innovative and creative sales techniques
- Upselling/cross selling on different campaigns
- Ensure that Customer Service standards are maintained in a highly pressurised environment
- Follow up leads/queries
- Identify the needs of a customer and meet those needs through the purchase of products or services
- A requirement to work overtime or Saturdays may be requested from management
Minimum requirements: Tracker: Various Posts
- Matric and minimum of 1-2 years outbound sales experience in a call centre
- Excellent typing and accurate data capturing skills
- Excellent communication skills and telephone manner
- Computer literacy
- Analytical skills
- Persuasive and competitive nature will be an advantage
- Proven sales record
Benefits
- Medical Aid
- Provident Fund
How To Apply?
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Post2: Dealer Sales Consultant – Rustenburg: Tracker: Various Posts
Position summary
ndustry: IT & Internet
Job category: Sales and Purchasing
Location: Rustenburg
Contract: Permanent
EE position: Yes
Introduction
Tracker’s Sales Department in Rustenburg requires a consultant to promote TRACKER to the Dealer Industry and to meet sales targets. The objective is to provide a high level of visibility and support in order to increase installation volumes from this distribution channel. TRACKER requires a self-starter with an outgoing personality who can communicate confidently on all levels
Job description
- Secure new business from Dealerships.
- Facilitate growth of installations at Service Centres.
- Provide policy/product information.
- Follow up service on existing and prospective clients.
- Client presentations.
- Area and market penetration.
- Query and account resolution.
- Achieve sales and operational targets set by management.
- Provide client service to both existing and prospective clients.
- Administration of sales contracts.
- Complete weekly activity reports.
- Attend to point of sale material at Dealership and Service Centres.
- Maintain set call rate.
- Achieve sales targets regarding assigned projects.
- Monthly stock takes at Service Centres.
- Demo account conversion and administration.
- Maintenance of Dealer File.
- Attend to necessary administration.
- Attend occasional after hour functions.
Minimum requirements: Tracker: Various Posts
- Matric and a minimum of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience.
- Proficiency in MS-Office.
- Excellent presentation skills.
- Valid Driver’s License.
- Excellent communication and organizational skills.
Benefits
- Medical aid
- Provident fund
How To Apply?
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Post 3: Customer Service Supervisor: Tracker: Various Posts
Position summary
Industry: IT & Internet
Job category: Supervising
Location: Middelburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
TRACKER requires the services of a Supervisor: Customer Services based at our Middelburg office. This position requires a candidate who can deliver a differential customer service to all customers, and ensure the Customer Service team is able to deliver the goals set to achieve the strategic objectives set for the region. The individual will be required to liaise with Brokers, Dealers, Corporate Clients, Direct Clients and all sales teams across the business.
Job description
- Improve on the customer experience
- Provide timeous feedback to all internal and external customers regarding the progress of any queries.
- Ensure resolution of customer queries, to the satisfaction of the client.
- Provide a service within the area as well as to other departments/areas/staff within Tracker
- Provide Sales Support to the Sales Teams as well support to the Technical Department
- Supervise the customer service teams
- Utilise staff effectively to deliver optimal customer service to all customers
- Ensure team is motivated
- Conduct KPA’s on a quarterly basis
- Ensure training and development is implemented in line with team requirements and PDP results.
- Manage the OPEX budget for the area office
- Monitor expenses within the area
- Manage petty cash and petty cash claims
- Manage all PO’s for the area
- Fulfil an Administration function
- Record minutes at meetings
- Compile regional reports and submit to the Customer Service Manager
- Maintain area records and statistics on Qlikview
- Maintain scheduling efficiencies within the area
- Manage scheduling efficiencies in the area, by ensuring that all technicians are scheduled effectively
- Monitor outsourced fitment centre fees
Minimum requirements: Tracker: Various Posts
- Matric and at least 3 years experience in a team leader or Supervisory role.
- Experience in a CRM role is compulsory
- Knowledge of Tracker products & Systems
- Experience in monitoring department / office budgets would be preferable
- Above average interpersonal skills
- Ability to work independently and in a highly pressurised environment
- Computer Literacy (MS Office, MS Outlook), with emphasis on proficiency in Excel
How To Apply?
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