DUTIES: Service Seta: INTERN-PROVINCIAL OPERATIONS

• Uphold the image of Services SETA through professional behavior and administration of the reception area and office according to quality standards.
• Always adhere to corporate values and ethics when interacting with Services SETAs
• Welcome visitors and offer refreshments where necessary.
• Provide assistance to walk-in visitors wherever possible.
• Keep visitors informed of waiting times where necessary.
• Keep the reception clean and tidy at all times.
• Report maintenance issues promptly and monitor progress until they are resolved.
• Attend to the reception area at all times during office hours.
• Perform basic trouble shooting to correct minor problems.
• Attend to incoming calls efficiently and timeously in order to minimize customer waiting time.
• Route calls to the relevant people

ALSO SEE: Fidelity: Various Posts

• When callers are on hold, ensure that the person whom they want to speak to is aware of the pending call and keep the caller up to date with progress.
• Proactively take messages and ensure that all staff are aware of and receive their messages timeously.
• Screen calls in order to assist with queries or to route the callers to the correct area
• Photocopy and scan documentation upon request
• Filing
• Distribute documents correctly and timeously
• Provide typing services as requested
• Bind documents when requested
• Receive and dispatch courier packages
• Collate information for reporting

Support Services SETA projects by:

1. 1. Assist in scheduling of monitoring and evaluation visits
   2. Assist in scheduling of induction  visits
   3. Prepare site visits reports.
   4. Provide other project related clerical functions

ALSO SEE: Toyota: Graduate Training Programme

• Support the office in conducting outreach and stakeholder engagements on and/or off-site

i.e. career exhibitions, stakeholder capacitation sessions.   

• National Senior Certificate or equivalent certification, at a minimum NQF 4
• A National Diploma or equivalent certification (NQF 6) in Business Administration or Public Administration or Office Administration or Project Management or Human Resources or equivalent certification

LOCATIONS                             CAPE TOWN OFFICE X1

EAST LONDON X1

PORT ELIZABETH X1

DURBAN OFFICE X1

BLOEMFONTEIN X1

KIMBERLEY X1

KLERKSDORP X1

POLOKWANE X1

NELSPRUIT X1

                                                          JOHANNESBURG X1